Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Selina L

Selina L

February 27, 2026

5  out of  5
rating by Selina L
"We have had our home, cars and life policies with Alan and his office for many years. Now they are working on my retirement. They are knowledgeable and quick to answer all my questions. I highly recommend Alan and his team."
Profile photo of Paras Shah

Paras Shah

February 22, 2026

5  out of  5
rating by Paras Shah
"We have been insured with State Farm for almost a decade now. Alan, Tiffany and the rest of the team are extremely helpful and responsive. They helped us navigate the complexities around home insurance and made sure we were aware of how to make decisions."
Profile photo of Kirsten Geney

Kirsten Geney

January 28, 2026

5  out of  5
rating by Kirsten Geney
"Alan and his team have taken care of me and my family for 30 years - starting with auto insurance, then adding home and life insurance. If I needed to claim their first concern was always my safety. I also appreciate their consultative approach to make sure I've got just the right coverage."
Profile photo of Hugh McDermott

Hugh McDermott

January 8, 2026

5  out of  5
rating by Hugh McDermott
"I had a unique situation in which I needed to track down documentation to prove I was the owner of a boat for purposes of a Coast Guard license. I sold the boat more than 25 years ago, but I no longer had any of the documentation. Kyle Chan and Tracy went above and beyond the call of duty to track down the copy of the State Farm insurance policy that Alan originated on the boat during the time I owned it. It's increasingly rare these days to receive such exceptional service. I am grateful and I want to recognize them for it."
Profile photo of Sam Kwei

Sam Kwei

December 15, 2025

5  out of  5
rating by Sam Kwei
"I have been a customer of Alan Chan and Tracy Allio for over 2 decades (specifically over 21 years). Tracy and Alan have always taken very good care of me as a customer. As a result, I have transferred all of my insurance needs to Tracy's care. Through my first decade with State Farm under Tracy and Alan's care, my service satisfaction has always been high while my premiums dropped due to my being a good customer (not having any incidents). Even when I did have some not-at-fault incident such as being rear-ended by another car, Tracy was able to quickly take care of things for me, and I never have any issue getting the resolution I wanted. Recently, State Farm had to increase its price, and Alan/Tracy did not sugarcoat and explained the situations in full to me. In fact, soon after, Tracy helped me correct one of my premiums. I appreciate the way Alan and Tracy take good care of their customers while keeping in mind that their reputation with their customers is most important. I will continue to stay with Tracy and Alan due to their great services!"
We responded:
"Thank you for sharing your experience."
Profile photo of Megan C

Megan C

November 29, 2025

5  out of  5
rating by Megan C
"I have been with Alan and Aileen Chan for 26 years, and they're the best. They always take the time to ask what’s important to me and help me find options that fit my needs and budget. Alan also knows everything about insurance. He helps me to understand my options, so I feel confident that I'm making the right decisions. I couldn’t recommend them more."
We responded:
"Thank you for the lovely review Megan. Alan and the team are always here to provide the best coverage that fits your budget"
Profile photo of Hendrik van Geel

Hendrik van Geel

November 13, 2025

5  out of  5
rating by Hendrik van Geel
"Alan and his team always take the time to explain circumstances and follow-up internally."
We responded:
"Thank you Hendrik for the lovely review"
Profile photo of Robert Stouse

Robert Stouse

November 8, 2025

5  out of  5
rating by Robert Stouse
"I've been working with Alan for more than 20 years. He is knowledgeable about the local /California insurance market and has always sought to understand my HOA's needs before presenting options. Top notch!"
We responded:
"Thank you for taking the time to leave a review Robert. We appreciate the many years of loyalty and support"
Profile photo of Christina Ng

Christina Ng

October 30, 2025

5  out of  5
rating by Christina Ng
"I have been a client of Alan's office for nearly 40 years, starting with his father, George Chan. Alan has all my insurance needs covered under one roof. Insurance is complex, the expertise of the agent plays a huge role in finding solutions to the client's needs. Alan definitely masters that and then some. He is proactive in guiding clients through the current challenging insurance environment with his advice, and suggests changes as needed. He is backed by a team that provides great customer support. I am so pleased knowing that I am in good hands. On a different front, my profession is closely tied to the insurance industry. I often seek Alan's opinion in helping my clients make decisions. He never hesitates to help and shares his knowledge. I would highly recommend Alan and his team if expertise, service, responsiveness and support are important to you."
We responded:
"Thank you Christina for the wonderful review. With the ever changing landscape in the insurance industry, Alan and his team work hard to be a resource and guide for our policyholders. We will continue to do that as best we can"
Profile photo of Felix Xiao

Felix Xiao

October 17, 2025

5  out of  5
rating by Felix Xiao
"I've been a customer for almost a decade now and am very happy with Kyle, Allen, and team. They've helped me with renter's, automobile, home, earthquake, and personal articles policies over the years. Kyle is friendly and responsive, and has helped explain options and make adjustments to plans when needed. I definitely recommend this team to anyone looking for insurance!"
We responded:
"Thank you for the great review Felix. Kyle and the team are always looking for ways to help our policyholders make the most of their insurance dollars. Happy to know you have found this helpful"
Profile photo of Jeff Hashfield

Jeff Hashfield

September 26, 2025

5  out of  5
rating by Jeff Hashfield
"Tracy has handled both our HOA and my personal insurance for 10+ years. She's the best! She's always available to talk with me on the phone and patiently explain everything. She's honest, straightforward, helpful, responsive, and friendly. I've been thoroughly satisfied working with her. 100% highly recommended!"
We responded:
"Thanks for the wonderful review Jeff!"
Profile photo of Jonah Peters

Jonah Peters

September 19, 2025

5  out of  5
rating by Jonah Peters
"Alan Chan and his entire team are great. I've been with them for well over a decade at this point and have always been impressed by their communication, professionalism, and level of customer service. Let's face it: we're rarely excited about purchasing and paying for insurance products, but they're often necessary for financial stability, mortgage purposes, etc. Alan and his team have always been fair and transparent, and I never feel like I'm being pressured for products or coverages I don't need. I appreciate their dedication to their customers and would recommend them highly to anyone."
We responded:
"Thank you Jonah for the great review. Our office takes great pride in providing the best customer service our clients deserve and expect, and we love hearing when we are doing things right!"
Profile photo of Mr Pooh

Mr Pooh

July 31, 2025

5  out of  5
rating by Mr Pooh
"My family has worked with Alan since 2000 for home and life insurance. As long time clients, we are happy with the products they offer. They are always prompt to answer questions. And their responses inspire confidence. It’s good to know we’re in good hands."
We responded:
"Thank you for the review Mr. Pooh, and thank you for being a long time, loyal customer"
Profile photo of Brian Welch

Brian Welch

July 30, 2025

5  out of  5
rating by Brian Welch
"Fantastic customer service every time I call or write with a special request."
We responded:
"Thank you Brian. We appreciate you taking the time to leave us a review! "
Profile photo of James Cerenio

James Cerenio

July 8, 2025

5  out of  5
rating by James Cerenio
"Aileen and Allen and their team are responsive and professional. They have handled our home, auto, and personal umbrella policies for years. They provide peace of mind with their thoughtful customer service."
We responded:
"Thank you for the lovely review James. We are so pleased to know we have been able to provide you with the peace of mind you value when it comes to your insurance needs. We appreciate your many years of loyalty. "
Profile photo of Mary Sutton

Mary Sutton

June 25, 2025

5  out of  5
rating by Mary Sutton
"Alan Chan is a knowledgeable and trustworthy insurance agent who consistently delivers excellent service. He handles my homes, autos, life and personal umbrella polices with professionalism and care. I appreciate his clear communication, attention to detail, and the peace of mind he provides."
We responded:
"Thank you for the wonderful review Mary. Alan and the team work hard to make sure our clients feel they are getting the best solutions for their insurance needs"
Profile photo of James

James

June 17, 2025

5  out of  5
rating by James
"You can trust Alan Chan and his team in your life's biggest decisions. We've worked with Alan and Kyle successfully to put in place what we needed as a family to ensure we have peace of mind for the future. I would highly recommend Alan."
We responded:
"Thank you for the review James. Gaining and keeping our policyholder's trust is very important to Alan, Kyle and the whole team. Making sure your insurance is exactly where it needs to be will always be a priority"
Profile photo of Bill Kedem (QA4U)

Bill Kedem (QA4U)

June 16, 2025

5  out of  5
rating by Bill Kedem (QA4U)
"Amazingly quick and personalized service by 20+ year insurance experienced Tracy as well as from the Chan family members and other staff! State Farm are very competitive, too and I recommend bundling all types of your insurance requirements to obtain the best rates for each policy."
We responded:
"Thank you for the wonderful review Bill. We really appreciate your many years of loyalty to State Farm and to the Alan Chan Agency."
Profile photo of Denny Tsai

Denny Tsai

June 14, 2025

5  out of  5
rating by Denny Tsai
"I have been one of Alan Chan's customers for nearly a decade. Everyone who I've worked with has been very responsive and great to work with! I hope State Farm is able to start writing new home insurance policies again in California soon!"
We responded:
"Thanks for the review Denny. We definitely appreciate your many years of loyalty. Our team is always here to help and answer any insurance questions you may have."
Profile photo of Kathy Lee

Kathy Lee

June 6, 2025

5  out of  5
rating by Kathy Lee
"I have been a State Farm client for over 30 years….and Alan Chan and his team have supported me every step of the way. From buying my first home to getting married, growing my family, and managing rental properties—they’ve tailored coverage to fit my changing needs. Whether it’s life, home, auto, or rental insurance—even for my daughter in college, I trust Alan and his team to provide the advice that fits my family!"
We responded:
"Thanks for the wonderful review Kathy. We really appreciate your continued years of business as well as your trust in Alan and the team to meet your insurance needs."
Profile photo of Kendall Pike

Kendall Pike

June 2, 2025

5  out of  5
rating by Kendall Pike
"Great experience working with this office. Very knowledgeable and professional. I fully recommend Alan Chan's office for all your insurance needs!"
We responded:
"Thanks for the wonderful review Kendall. We really appreciate the continued business."
Profile photo of Kathleen Shone

Kathleen Shone

June 2, 2025

5  out of  5
rating by Kathleen Shone
"Alan Chan’s office is always there for you. You can call and talk to an actual person and everyone who works there is so knowledgeable! They have helped me understand my policies so I can make informed decisions on all my insurance needs! I highly recommend this office."
We responded:
"Thanks Kathleen-we are happy to know that we were able to help you have a better understanding of your insurance policies. "
Profile photo of Sam Fox

Sam Fox

May 29, 2025

5  out of  5
rating by Sam Fox
"If I could give them 10 stars I would! Highly professional and helped me out with all of my insurance needs! Couldn’t recommend more."
We responded:
"Thanks for the terrific review Sam. We're glad we have been able to help with all of your insurance needs"
Profile photo of Lou Aguilar

Lou Aguilar

May 29, 2025

5  out of  5
rating by Lou Aguilar
"Alan Chan is a well dedicated and observant State Farm agent. Our relationship stretches back decades. He has insured my homes,cars and trucks. As my needs and life style have changed Alan and State Farm have been there to help me navigate my changing insurance needs. I highly recommend Alan and State Farm. I hope to keep doing business with him in the future"
We responded:
"Thank you for the great review Lou. We will continue to work with you on your insurance needs and appreciate the many years of loyalty."
Profile photo of Jeff Johnson

Jeff Johnson

May 28, 2025

5  out of  5
rating by Jeff Johnson
"Thank you all of your help with my home insurance. Highly recommend. Office manager is a wealth of knowledge and expert service."
We responded:
"Thank you for taking the time and leaving feedback. We are always happy to know our clients are satisfied with all the insurance products they have with our agency"