Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Friday Apaliski

Friday Apaliski

July 3, 2026

5  out of  5
rating by Friday Apaliski
"Alan Chan and his team have been helping me with the appropriate insurance for 20 years. From my first renters policy, to homeowners, umbrella, etc. They are always looking out for us and very easy to get a hold of. They answer my question quickly and thoroughly. I've never been tempted to change agents."
We responded:
"Thank you for the review Friday. We appreciate you taking the time!"
Profile photo of Jeanne Zimmermann

Jeanne Zimmermann

June 30, 2026

5  out of  5
rating by Jeanne Zimmermann
"Alan and his team have covered my ( auto, life, and renters insurance ) for 20+ years.
They have always and continue to be knowledgeable, helpful and extremely responsive!"
We responded:
"Thank you for the review, Jeanne. Providing the best service possible is always a priority for Alan and the team."
Profile photo of Dan Faris

Dan Faris

June 24, 2026

5  out of  5
rating by Dan Faris
"For years, my whole family has used Alan Chen for all of our auto and home insurance needs. We have always appreciated his great rates and honest demeanor! I’m especially grateful for always being able to quickly talk with him when I needed help or advice. Highly recommended!!"
We responded:
"Thank you for the review Dan. Alan and the team will always provide the best advice and help we can!"
Profile photo of Max Mertens

Max Mertens

June 23, 2026

5  out of  5
rating by Max Mertens
"Alan and his team are the best. They have set us up with several policies to cover all our needs. They’re communicative, timely, and friendly. The service is unmatched - Alan goes the extra mile every time to ensure we have a wonderful experience."
We responded:
"Thank you for the review, Max. Alan and the team work hard at providing the best service possible. We are happy to hear your experience has been wonderful!"
Profile photo of Donna Fujii

Donna Fujii

June 10, 2026

5  out of  5
rating by Donna Fujii
"Alan Chan has been handling our real estate and car insurance for more than 20 years. He's friendly, patience, knowledgeable and always takes time to explain every detail to us. Alan always response to our questions promptly. He has a great staff. I highly recommend Alan."
We responded:
"Thank you for the review Donna. We really appreciate our long time policyholders like yourself!"
Profile photo of Parkside Optometry with Dr. Herbert Wong

Parkside Optometry with Dr. Herbert Wong

June 8, 2026

5  out of  5
rating by Parkside Optometry with Dr. Herbert Wong
"We are multi generational clients of Alan. His father built a legacy of trustworthiness, exceptional skill, and friendliness that Alan has not just met but exceeded in every way. I know that every time I talk to Alan I not only get the most complete answers but the most truthful. If you want someone who doesn't sell but actually cares about protecting your family you should really talk to Alan."
We responded:
"Thank you for the review Dr. Wong. Alan, along with our whole team, will always provide the best care possible and work to find solutions to protect what is important to every policyholder"
Profile photo of Marilou Conel

Marilou Conel

May 28, 2026

5  out of  5
rating by Marilou Conel
"Thank you very much ❤️ Mr. Chan and your team
for your immediate assistance and handling of our accounts with State farm for years."
We responded:
"Thank you Marilou. We appreciate your many years of support"
Profile photo of Eric Lee

Eric Lee

May 19, 2026

5  out of  5
rating by Eric Lee
"I've worked with Alan Chan for many years. He and his team has always provided best-in-class service. I would highly recommend working with Alan."
We responded:
"Thank you for taking the time and leaving feedback Eric! "
Profile photo of Meagan Clark

Meagan Clark

May 5, 2026

5  out of  5
rating by Meagan Clark
"I’ve had both my auto and renter’s insurance with State Farm for several years. While in the process of moving, I needed to update my address on some documents quickly. Kyle was incredibly knowledgeable and helpful over the phone, and he followed up promptly via email with all the documents and information I needed. Super painless process thanks to Kyle!"
We responded:
"Thank you for the feedback Meagan. Knowing you had a "super painless process" is exactly the kind of result we always strive for!"
Profile photo of kelly allen

kelly allen

May 1, 2026

5  out of  5
rating by kelly allen
"Alan Chan and his team are great! They respond quickly and help problem solve with any of your needs, questions or issues. Special thanks to Tracy and Matthew who went the extra mile for me when I needed something that was very time sensitive."
We responded:
"Thank you for the lovely review Kelly- really glad to know your problem was solved and in a timely manner"
Profile photo of Shirley Lee

Shirley Lee

May 1, 2026

5  out of  5
rating by Shirley Lee
"My parents and I have had the pleasure of working with George Chan and now his son, Alan Chan. My parents have had to move their policies due to changes with State Farm but my husband and I have been fortunate. The service that we receive from Alan has been exceptional. He is always available for any questions or concerns that we may have. He provides answers and will give us his honest opinion. We are grateful we have Alan Chan to look after our insurance needs."
We responded:
"Thank you for the review Shirley-We really appreciate our long time customers. Providing solutions is a goal we continue to strive for"
Profile photo of Michael Riskin

Michael Riskin

April 30, 2026

5  out of  5
rating by Michael Riskin
"I handle the insurance matters for my 2-household HOA and have worked with Alan Chan and his team for the past 5 years. Alan and team have consistently been helpful, responsive, and thoughtful in all of our work together. Alan provides thoughtful guidance about our specific coverage as well as the market generally, and he helps make sure we're optimizing our coverage without overspending. It's a big responsibility to take care of not just my family but my neighbors as well, and working with Alan gives me confidence that we are protected with exactly the right amount of coverage. I wouldn't hesitate to recommend Alan and his team to anyone looking for an excellent insurance relationship."
We responded:
"Thank you Michael for the review. Making sure our customers understand their policies and options is very important to Alan and the team. "
Profile photo of Ben L

Ben L

April 30, 2026

5  out of  5
rating by Ben L
"I have been insured with Alan's office for over 45 years since his father ran the biz and have always appreciated their advice and assistance with insurance. I recently encountered a problem with State Farm using their corporate algorithm that I believe overestimated my projected vehicle mileage usage even though there was essentially a reduction in the vehicle's users and hence frequency of usage. Alan and his team did pursue my complaint with a corporate adjuster and reached a compromise in which corporate will re-evaluate the estimated mileage usage at a near date, which is a fair compromise. I appreciate their efforts in going to bat on my behalf and explaining the situation to me."
We responded:
"Thank you for the feedback Ben. Every chance we get, we will advocate for our policyholders. It is that important!"
Profile photo of Tony 0920

Tony 0920

April 29, 2026

5  out of  5
rating by Tony 0920
"I always enjoy calling in and speaking with the office they’re consistently friendly and helpful. Tracey, in particular, really stands out. She always goes above and beyond."
We responded:
"Thanks for the review Tony"
Profile photo of Kate Eaves

Kate Eaves

April 15, 2026

5  out of  5
rating by Kate Eaves
"Tracy helped our client transfer over to California seamlessly! She knew exactly what to do to make sure our client was covered well!"
We responded:
"Thanks for taking the time to leave a review Kate!"
Profile photo of Janice Lee

Janice Lee

April 8, 2026

5  out of  5
rating by Janice Lee
"Alan and his team are friendly, responsive and great with explaining details."
We responded:
"Thank you for the review Janice. "
Profile photo of Robin Mcdonald

Robin Mcdonald

April 4, 2026

5  out of  5
rating by Robin Mcdonald
"Alan Chan has been my agent for many years and I've always had a great experience with him and his team. They are consistently attentive, responsive and truly focused on providing excellent customer service. It's clear that Alan cares about his clients and takes the time to make sure everything is handled thoroughly and effectively. I highly recommend him to anyone looking for a knowledgeable and reliable insurance agent."
We responded:
"Thank you for the review Robin. Our team works very hard to make sure all of our policyholders' concerns are handled quickly and efficiently."
Profile photo of Paul Wong

Paul Wong

March 20, 2026

5  out of  5
rating by Paul Wong
"Our family has been insured by Alan Chan and his father, George Chan (Alan's brother, Stephen Chan too!) since the late 1960s.

Remember the little office on California Street near Hyde Street?

Alan and his great Team has always provided the best, prompt, reliable service and advice on choosing the best insurance options available.

The multi-line discounts add up quick for additional savings.

Remember to ask them for your free annual review to keep your insurance needs up to date!"
We responded:
"Thanks so much for the great review Paul. Who doesn't remember the little office on California St.?? Always happy to hear our clients are satisfied with our service and recommendations"
Profile photo of Elizabeth Lau

Elizabeth Lau

March 11, 2026

5  out of  5
rating by Elizabeth Lau
"San Francisco, CA."
We responded:
"Thank you for the 5 star review Elizabeth"
Profile photo of Jayne Altaffer

Jayne Altaffer

March 10, 2026

5  out of  5
rating by Jayne Altaffer
"Tracy Allio working with Alan Chan State Farm office in San Francisco Is amazing! Tracy always responds quickly to all my emails and questions. I'm in good hands!"
We responded:
"Thank you for the review Jayne. "
Profile photo of Claudia Brooks

Claudia Brooks

March 9, 2026

5  out of  5
rating by Claudia Brooks
"I cannot praise Alan Chan enough for his professional, knowledgeable, and conscientious approach. He was incredibly personable and took the time to secure a homeowners insurance policy that perfectly fit my specific needs and budget."
We responded:
"Thank you for the review Claudia. Insurance can be confusing, so we are glad you now have the right policy specific to your needs and budget! "
Profile photo of Paras Shah

Paras Shah

February 22, 2026

5  out of  5
rating by Paras Shah
"We have been insured with State Farm for almost a decade now. Alan, Tiffany and the rest of the team are extremely helpful and responsive. They helped us navigate the complexities around home insurance and made sure we were aware of how to make decisions."
We responded:
"Thank you for the review Paras. We are glad you are able to understand your policy better. We love helping our customers learn all there is to know about their policies and options"
Profile photo of Karen Rivo

Karen Rivo

February 13, 2026

5  out of  5
rating by Karen Rivo
"Appreciate the personal connection I have had with Tracy over the years"
We responded:
"Thanks for the feedback Karen. We appreciate the many years of support"
Profile photo of Gabriel Hernandez

Gabriel Hernandez

February 10, 2026

5  out of  5
rating by Gabriel Hernandez
"Excellent team, always ready to assist and friendly and professional"
We responded:
"Thank you for the wonderful review Gabriel"
Profile photo of stacy sase

stacy sase

January 28, 2026

5  out of  5
rating by stacy sase
"I have been insured by Alan Chan State Farm for decades now. Multiple types of insurance. I appreciate that they answer their phone and answer emails very quickly and take care of my insurance needs very efficiently."
We responded:
"Thank you for the review Stacy. We appreciate the many years of continued business."