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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alexander rivas

June 4, 2025

1  out of  5
rating by alexander rivas
"I can not recommend enough: find another insurer. State Farm is only interested in receiving your checks, and definitely not a good neighbor as they advertise. I'd been with them for 20 years, and because I'm moving to another city in Cali, they cancelled my renter's policy claiming it was a 'new fire policy,' which is not allowed. And on top of that, they raised my rates declaring that since I didn't have a renter's policy anymore, I didn't qualify for discounts on my vehicles. Again, find another insurer. These guys are only in it to make money."
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Kendall Pike

June 2, 2025

5  out of  5
rating by Kendall Pike
"Great experience working with this office. Very knowledgeable and professional. I fully recommend Alan Chan's office for all your insurance needs!"
We responded:
"Thanks for the wonderful review Kendall. We really appreciate the continued business."
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Kathleen Shone

June 2, 2025

5  out of  5
rating by Kathleen Shone
"Alan Chan’s office is always there for you. You can call and talk to an actual person and everyone who works there is so knowledgeable! They have helped me understand my policies so I can make informed decisions on all my insurance needs! I highly recommend this office."
We responded:
"Thanks Kathleen-we are happy to know that we were able to help you have a better understanding of your insurance policies. "
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Karen Szeto

May 30, 2025

5  out of  5
rating by Karen Szeto
"As with many of Alan's customers, our family, like the majority of his clients - have based our trust in him and State Farm from a working business relationship spanning many years. What stands out about Alan and his team is their responsiveness, honesty and commitment to us over the years. I would much rather speak to a real person and know they are dedicated to help. That will hands-down beat an on-line chat knowing the assistance needed is that 20% that AI cannot help you with! We'll continue to work with Alan and his team whenever we can."
We responded:
"Thank you for the wonderful feedback and review Karen. Knowing we have earned your trust is very important to us and we will continue to provide the very best service. "
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Sam Fox

May 29, 2025

5  out of  5
rating by Sam Fox
"If I could give them 10 stars I would! Highly professional and helped me out with all of my insurance needs! Couldn’t recommend more."
We responded:
"Thanks for the terrific review Sam. We're glad we have been able to help with all of your insurance needs"
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Lou Aguilar

May 29, 2025

5  out of  5
rating by Lou Aguilar
"Alan Chan is a well dedicated and observant State Farm agent. Our relationship stretches back decades. He has insured my homes,cars and trucks. As my needs and life style have changed Alan and State Farm have been there to help me navigate my changing insurance needs. I highly recommend Alan and State Farm. I hope to keep doing business with him in the future"
We responded:
"Thank you for the great review Lou. We will continue to work with you on your insurance needs and appreciate the many years of loyalty."
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Jeff Johnson

May 28, 2025

5  out of  5
rating by Jeff Johnson
"Thank you all of your help with my home insurance. Highly recommend. Office manager is a wealth of knowledge and expert service."
We responded:
"Thank you for taking the time and leaving feedback. We are always happy to know our clients are satisfied with all the insurance products they have with our agency"
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Bernie L

May 24, 2025

5  out of  5
rating by Bernie L
"I have worked with Alan Chan and his team for 30+ years for all our insurance needs. The personal touch and family feel of their service is the best. I recently had to make changes and adjustments to one of my policies, and I just know I won't get the save level of support elsewhere. Everyone here is great!"
We responded:
"Thank you for the great review Bernie. We appreciate you taking the time to let us know how we are doing. "
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Judy Ho-Lam

April 18, 2025

5  out of  5
rating by Judy Ho-Lam
"Alan Chan's office has been a great help for me and my family for the past so many many years. The staff has been so helpful, prompt and efficient."
We responded:
"Thank you for the review Judy. And thank you for all of the years you have trusted our agency to take care of you and your family"
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Trudy S

April 8, 2025

5  out of  5
rating by Trudy S
"I’ve worked with Alan Chan and his team for many many years now (~20)for both rental, earthquake, and auto insurance and have been very happy with all of them. Kyle Chan, Tracy Allio, and the rest of the team have consistently provided professional, efficient, and high-quality customer service. I would highly recommend them!"
We responded:
"Thanks for the feedback Trudy. We know you have options when it comes to insurance, so we really appreciate all the years of your continued support"
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Sandra Jeong

April 5, 2025

5  out of  5
rating by Sandra Jeong
"You can always rely on Alan and his team to respond quickly to all questions and requests in a very professional, patient and friendly manner. They definitely deserve this 5 star rating!"
We responded:
"Thank you for the great review. Our team will always answer all of your insurance questions and concerns as quickly as we can. That is our commitment to all of our policyholders, like you!"
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Mark Harding

March 21, 2025

5  out of  5
rating by Mark Harding
"I’ve worked with Alan Chan for many years for both home and auto coverage and have been very satisfied. Tracy and the rest of the team have consistently provided exemplary service. I would highly recommend them."
We responded:
"Thank you for the feedback Mark. We love hearing from our customers. Our primary goal is to provide the best service possible."
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Ken Lim

March 20, 2025

5  out of  5
rating by Ken Lim
"Our family has been working with Alan Chan and his family for many decades, spanning two generations, and for good reason—they are simply the best. Thanks to Alan and his team, we have had the peace of mind that comes with having a knowledgeable, reliable, and professional insurance agent by our side. We highly recommend Alan Chan to anyone in need of top-tier service."
We responded:
"Thank you for the feedback Ken. We're happy to continue to provide you with the best service and support for all of your insurance needs. "
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Elena Kohn

November 27, 2024

5  out of  5
rating by Elena Kohn
"Thank you Tracy and Allan for taking care us! We have multiple policies with them and know they really have our best interest at heart. They are personable and truly get to know us as individuals."
We responded:
"Thank you Elena for the review. We're always ready to help our clients with their insurance needs and find the right solution for you."
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Kelley Moffat

October 31, 2024

5  out of  5
rating by Kelley Moffat
"Alan and his team are top notch. They have provided insurance for multiple residential, commercial and multi-family properties for us, and they are incredibly easy to work with. In particular, I appreciate their excellent communication skills and follow through. You can't go wrong using this State Farm office."
We responded:
"Thank you Kelley for taking the time and leaving the great review. Our team is always ready and able to help with your insurance questions "
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OK Boomer Channel

August 21, 2024

5  out of  5
rating by OK Boomer Channel
"Here’s the deal: We’d been with one agent at State Farm for decades. Then he retired and we wanted a personal relationship with a new agent. State Farm assigned us one whom we decided NOT to choose. We wanted to do research into a local team who could fulfill our requirements for our priories: 1.Excellent service ✅ 2. More than one team member in office ✅ 3.Take enough time to fully explain coverage options ✅ 4.NO up-selling b/c we only want to purchase coverage that is good value and applies to our needs ✅ 5.Last but hardly least, have a user friendly relationship with ALL agents on the team ✅✅ While we were absolutely wedded to our former agent and were NOT looking forward to the change, the Alan Chan team has been a perfect fit for ALL our insurance needs… AND we’re still in the honeymoon phase of this business relationship, even though it’s been quite a number of years that they’ve represented us. Amazing team of efficient, helpful, cordial, smart and savvy insurance representatives. And they’re “young” enough for us to feel secure that they’ll be in business till WE expire. Highly recommend!"
We responded:
"Thanks so much for the wonderful review! We take great pride in building the type of relationship with our policyholders that allow us to help find the right insurance solution for their needs "
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Darryl Chan

July 23, 2024

5  out of  5
rating by Darryl Chan
"I have known Alan Chan and his team have been serving my family and business needs for over 20 years! HIs team provide excellent service but they excel when something goes wrong and you need their services. Alan's team is exceptional, highly competent and prompt! Tracy, one of Alan's team leads, is someone who has consistently provided me with great service, timely information and has solved many of my problems!"
We responded:
"Thank you for the great review Darryl. We really strive to find a solution for all of our client's insurance needs and challenges"
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Marion Wallace

April 15, 2024

5  out of  5
rating by Marion Wallace
"I've been with Alan since I was 16 years old and always feel taken care of. His team is extremely responsive and would highly recommend him to any and all of my friends and family."
We responded:
"Thank you for the review Marion. We really appreciate your longtime support of our agency"
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Ashling Loh-Doyle Nunnelly

March 21, 2024

5  out of  5
rating by Ashling Loh-Doyle Nunnelly
"We have been working with Alan Chan’s office for over a decade and have always been impressed by his team’s exceptional service. We have our business, home, auto, and life insurance policies with State Farm. Alan and his team have helped us navigate all of life’s milestones (marriage, children, entrepreneurship, and home ownership) with attention to detail and care. When we were in a car accident earlier this year, Alan and his team helped us through every step of the process and went above and beyond to make sure that we were informed and advocated for along the way. You’re in great hands with Alan and team!"
We responded:
"Thanks for the review Ashling. We are always happy to help you manage the risks of everyday life, with the help of our knowledgeable team"
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Steve Belunek

March 19, 2024

5  out of  5
rating by Steve Belunek
"I've been with Alan Chan's office for well over a decade. I recently wanted to review my coverage after moving. Tracy was amazingly helpful, and patiently went through all the options to determine the right kind of coverage for me. Many Thanks!"
We responded:
"Thanks for the review Steve. Glad we were able to find a good solution for your insurance needs"
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Jordan Kobert

March 7, 2024

5  out of  5
rating by Jordan Kobert
"Hard to believe but I've been with Alan Chan and team for over 20 years across multiple policies. I've always relied on them for advice and great support and they've never let me down. Highly recommend them as part of your support network!"
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Jim Haungs

March 6, 2024

5  out of  5
rating by Jim Haungs
"Tracy was an absolute rock star working up an insurance plan for our condo. She knows the business cold, she's a delight to work with, and she got us a good deal."
We responded:
"Thanks for the review Jim. Glad we were able to help you understand the policy better and you are happy with the coverage"
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Cathy Sabo

March 3, 2024

5  out of  5
rating by Cathy Sabo
"I had the unfortunate experience of having multiple home burglaries during 2023. I have never experienced any form of intrusion in my life so having multiple incidents had been quite disturbing and traumatic. I was extremely fortunate to have an agent like Alan with a dedicated team that actually cares about the welfare of their clients. He and his team (Tracy Allio) went over and above to provide exceptional service and support to assist in the process to provide coverage continuity after my very unpleasant experience and loss. This very competent and seasoned team lobbied so that I could not only receive the insurance benefit I have been paying for over many years, but continue to maintain coverage. I truly appreciate their efforts and any policy holder would be fortunate to work with this talented team to address your insurance needs."
We responded:
"Thank you for the feedback Cathy. We're always ready to help where we can "
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jason lee

February 1, 2024

5  out of  5
rating by jason lee
"Recently got a car and had no clue about setting up insurance. I stopped by Alan Chan’s StateFarm office to learn more about which policy fits my needs. Kyle, representative at this office was super helpful and walked me through each line of coverage. From this experience, not only did I learn about what I’m paying, I got to learn more about the coverage that I have. This office won’t oversell you coverage you don’t need. They are honest and have genuine interest in their client. I highly recommend people to book an appointment with this office if you want to learn more about insurance coverage you need. Exceptional client service. I walked out the office with confidence and got to learn more about my coverage that I’m super satisfied with! Ask for Kyle Chan! You won’t regret his service."
We responded:
"Thank you for the great review Jason. Happy to know we were able to help you with your auto insurance needs and more importantly, you left knowing you got the right policy for your needs. "
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Thank You

January 16, 2024

5  out of  5
rating by Thank You
"Very helpful"
We responded:
"Thank you"