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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert

August 7, 2025

5  out of  5
rating by Robert
"Recently switched agents to Alan Chan, and very happy I did. Mr. Chan's office is very helpful in answering questions, but also proactively suggesting ways to save on premiums. They're also extremely responsive."
We responded:
"Thank you for the review Robert. If there is a way for you to use your insurance dollars more efficiently, we want to help you do that!"
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Ekaterina Martynova

August 1, 2025

5  out of  5
rating by Ekaterina Martynova
"I had a chance to work with Tracy. She is very efficient, quick responder, great communicator - she is simply wonderful! The whole process applying for the life insurance was easy and straightforward"
We responded:
"Thank you for the wonderful review. We are so pleased you were able to find the right life insurance product for your needs and budget!"
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Mr Pooh

July 31, 2025

5  out of  5
rating by Mr Pooh
"My family has worked with Alan since 2000 for home and life insurance. As long time clients, we are happy with the products they offer. They are always prompt to answer questions. And their responses inspire confidence. It’s good to know we’re in good hands."
We responded:
"Thank you for the review Mr. Pooh, and thank you for being a long time, loyal customer"
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Brian Welch

July 30, 2025

5  out of  5
rating by Brian Welch
"Fantastic customer service every time I call or write with a special request."
We responded:
"Thank you Brian. We appreciate you taking the time to leave us a review! "
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Kim George

July 24, 2025

5  out of  5
rating by Kim George
"Great customer service and fast response. Thanks!"
We responded:
"Thank you for the review! "
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James Cerenio

July 8, 2025

5  out of  5
rating by James Cerenio
"Aileen and Allen and their team are responsive and professional. They have handled our home, auto, and personal umbrella policies for years. They provide peace of mind with their thoughtful customer service."
We responded:
"Thank you for the lovely review James. We are so pleased to know we have been able to provide you with the peace of mind you value when it comes to your insurance needs. We appreciate your many years of loyalty. "
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Mary Sutton

June 25, 2025

5  out of  5
rating by Mary Sutton
"Alan Chan is a knowledgeable and trustworthy insurance agent who consistently delivers excellent service. He handles my homes, autos, life and personal umbrella polices with professionalism and care. I appreciate his clear communication, attention to detail, and the peace of mind he provides."
We responded:
"Thank you for the wonderful review Mary. Alan and the team work hard to make sure our clients feel they are getting the best solutions for their insurance needs"
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James

June 17, 2025

5  out of  5
rating by James
"You can trust Alan Chan and his team in your life's biggest decisions. We've worked with Alan and Kyle successfully to put in place what we needed as a family to ensure we have peace of mind for the future. I would highly recommend Alan."
We responded:
"Thank you for the review James. Gaining and keeping our policyholder's trust is very important to Alan, Kyle and the whole team. Making sure your insurance is exactly where it needs to be will always be a priority"
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Bill Kedem (QA4U)

June 16, 2025

5  out of  5
rating by Bill Kedem (QA4U)
"Amazingly quick and personalized service by 20+ year insurance experienced Tracy as well as from the Chan family members and other staff! State Farm are very competitive, too and I recommend bundling all types of your insurance requirements to obtain the best rates for each policy."
We responded:
"Thank you for the wonderful review Bill. We really appreciate your many years of loyalty to State Farm and to the Alan Chan Agency."
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Denny Tsai

June 14, 2025

5  out of  5
rating by Denny Tsai
"I have been one of Alan Chan's customers for nearly a decade. Everyone who I've worked with has been very responsive and great to work with! I hope State Farm is able to start writing new home insurance policies again in California soon!"
We responded:
"Thanks for the review Denny. We definitely appreciate your many years of loyalty. Our team is always here to help and answer any insurance questions you may have."
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Austin Chan

June 13, 2025

5  out of  5
rating by Austin Chan
"Alan and his team are amazing. Tiffany was very professional and helpful in addressing my needs. I would recommend this office to anyone."
We responded:
"Thank you for the review Austin. Happy to hear Tiffany was able to address your insurance needs. "
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Kathy Lee

June 6, 2025

5  out of  5
rating by Kathy Lee
"I have been a State Farm client for over 30 years….and Alan Chan and his team have supported me every step of the way. From buying my first home to getting married, growing my family, and managing rental properties—they’ve tailored coverage to fit my changing needs. Whether it’s life, home, auto, or rental insurance—even for my daughter in college, I trust Alan and his team to provide the advice that fits my family!"
We responded:
"Thanks for the wonderful review Kathy. We really appreciate your continued years of business as well as your trust in Alan and the team to meet your insurance needs."
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alexander rivas

June 4, 2025

1  out of  5
rating by alexander rivas
"I can not recommend enough: find another insurer. State Farm is only interested in receiving your checks, and definitely not a good neighbor as they advertise. I'd been with them for 20 years, and because I'm moving to another city in Cali, they cancelled my renter's policy claiming it was a 'new fire policy,' which is not allowed. And on top of that, they raised my rates declaring that since I didn't have a renter's policy anymore, I didn't qualify for discounts on my vehicles. Again, find another insurer. These guys are only in it to make money."
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Kendall Pike

June 2, 2025

5  out of  5
rating by Kendall Pike
"Great experience working with this office. Very knowledgeable and professional. I fully recommend Alan Chan's office for all your insurance needs!"
We responded:
"Thanks for the wonderful review Kendall. We really appreciate the continued business."
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Kathleen Shone

June 2, 2025

5  out of  5
rating by Kathleen Shone
"Alan Chan’s office is always there for you. You can call and talk to an actual person and everyone who works there is so knowledgeable! They have helped me understand my policies so I can make informed decisions on all my insurance needs! I highly recommend this office."
We responded:
"Thanks Kathleen-we are happy to know that we were able to help you have a better understanding of your insurance policies. "
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Karen Szeto

May 30, 2025

5  out of  5
rating by Karen Szeto
"As with many of Alan's customers, our family, like the majority of his clients - have based our trust in him and State Farm from a working business relationship spanning many years. What stands out about Alan and his team is their responsiveness, honesty and commitment to us over the years. I would much rather speak to a real person and know they are dedicated to help. That will hands-down beat an on-line chat knowing the assistance needed is that 20% that AI cannot help you with! We'll continue to work with Alan and his team whenever we can."
We responded:
"Thank you for the wonderful feedback and review Karen. Knowing we have earned your trust is very important to us and we will continue to provide the very best service. "
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Sam Fox

May 29, 2025

5  out of  5
rating by Sam Fox
"If I could give them 10 stars I would! Highly professional and helped me out with all of my insurance needs! Couldn’t recommend more."
We responded:
"Thanks for the terrific review Sam. We're glad we have been able to help with all of your insurance needs"
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Lou Aguilar

May 29, 2025

5  out of  5
rating by Lou Aguilar
"Alan Chan is a well dedicated and observant State Farm agent. Our relationship stretches back decades. He has insured my homes,cars and trucks. As my needs and life style have changed Alan and State Farm have been there to help me navigate my changing insurance needs. I highly recommend Alan and State Farm. I hope to keep doing business with him in the future"
We responded:
"Thank you for the great review Lou. We will continue to work with you on your insurance needs and appreciate the many years of loyalty."
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Jeff Johnson

May 28, 2025

5  out of  5
rating by Jeff Johnson
"Thank you all of your help with my home insurance. Highly recommend. Office manager is a wealth of knowledge and expert service."
We responded:
"Thank you for taking the time and leaving feedback. We are always happy to know our clients are satisfied with all the insurance products they have with our agency"
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Bernie L

May 24, 2025

5  out of  5
rating by Bernie L
"I have worked with Alan Chan and his team for 30+ years for all our insurance needs. The personal touch and family feel of their service is the best. I recently had to make changes and adjustments to one of my policies, and I just know I won't get the save level of support elsewhere. Everyone here is great!"
We responded:
"Thank you for the great review Bernie. We appreciate you taking the time to let us know how we are doing. "
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Judy Ho-Lam

April 18, 2025

5  out of  5
rating by Judy Ho-Lam
"Alan Chan's office has been a great help for me and my family for the past so many many years. The staff has been so helpful, prompt and efficient."
We responded:
"Thank you for the review Judy. And thank you for all of the years you have trusted our agency to take care of you and your family"
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Trudy S

April 8, 2025

5  out of  5
rating by Trudy S
"I’ve worked with Alan Chan and his team for many many years now (~20)for both rental, earthquake, and auto insurance and have been very happy with all of them. Kyle Chan, Tracy Allio, and the rest of the team have consistently provided professional, efficient, and high-quality customer service. I would highly recommend them!"
We responded:
"Thanks for the feedback Trudy. We know you have options when it comes to insurance, so we really appreciate all the years of your continued support"
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Sandra Jeong

April 5, 2025

5  out of  5
rating by Sandra Jeong
"You can always rely on Alan and his team to respond quickly to all questions and requests in a very professional, patient and friendly manner. They definitely deserve this 5 star rating!"
We responded:
"Thank you for the great review. Our team will always answer all of your insurance questions and concerns as quickly as we can. That is our commitment to all of our policyholders, like you!"
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Mark Harding

March 21, 2025

5  out of  5
rating by Mark Harding
"I’ve worked with Alan Chan for many years for both home and auto coverage and have been very satisfied. Tracy and the rest of the team have consistently provided exemplary service. I would highly recommend them."
We responded:
"Thank you for the feedback Mark. We love hearing from our customers. Our primary goal is to provide the best service possible."
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Ken Lim

March 20, 2025

5  out of  5
rating by Ken Lim
"Our family has been working with Alan Chan and his family for many decades, spanning two generations, and for good reason—they are simply the best. Thanks to Alan and his team, we have had the peace of mind that comes with having a knowledgeable, reliable, and professional insurance agent by our side. We highly recommend Alan Chan to anyone in need of top-tier service."
We responded:
"Thank you for the feedback Ken. We're happy to continue to provide you with the best service and support for all of your insurance needs. "